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  Industries: Healthcare


Achieving higher quality has been a goal of the Healthcare industry for decades. Significant advances have been made. But despite having the best physicians, hospitals and medical equipment in the world, it is documented that the US healthcare system has significant opportunities to reduce errors across the delivery system. In comparison to other industries the level of errors that currently exists is unacceptable. In spite of the fact that there are many tools available that could be applied, the healthcare industry trails behind recent trends in quality management. Successful application of quality philosophy in the healthcare industry not only takes undaunting leadership commitment but also alignment of the organization from the Board of Trustees through the Medical Staff and all other staff focusing on quality and costs.

ASI-CG has historically worked with many Healthcare organizations applying quality tools intended to address continuous quality improvement. LEOSM and Six Sigma have excellent management philosophy for improving patient satisfaction and reducing errors by identifying, analyzing and monitoring defects.  Any aspect of operations can be successfully addressed such as:

  • Revenue Cycle Improvement
  • Supply Chain Cost Reductions
  • Emergency Room Throughput
  • Operating Room Efficiency
  • Reduced Medication Errors
  • Ancillary Turnaround Time Improvement
  • Scheduling Efficiencies
  • Inpatient/Outpatient Care Process Improvement

More importantly, the culture of an organization can be positioned for future financial viability.

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Medical Instrumentation
Service to cash improvement
Outpatient Testing
Operating Room Scheduling
Emergency Dept. wait time

Joseph T. Calvaruso, President & CEO, Mount Carmel Health System
Peter McCabe, General Manager, GE Medical Systems Six Sigma for Healthcare
John D. Forsyth, Chairman and CEO Wellmark.
Cindy Neely,Vice President of System Improvement and Chief Quality Officer, Charleston Area Medical Center
Alan Cooper, PhD, Chief Learning Officer, North Shore-Long Island Jewish Health System Center for Learning and Innovation

Healthcare and Six Sigma - Steve Vellick, Healthcare Practice Leader, ASI Consulting Group. : The most compelling reason why Six Sigma can be applied in healthcare is; When there is an output-there is a process. When there is a process-there is Performance Variation. When there is a variation-there is an opportunity for Six Sigma. Many Healthcare organizations are beginning to recognize the benefits of Six Sigma but there needs to be a caution that if an organization does not approach it in a systematic way led by the CEO and their executive team it will not achieve what it has the potential to achieve. Employees at all levels of an organization need to be involved. Dedicated resources trained as black belts need to be carefully selected. The entire Executive Team needs to truly understand the approach, participate in the selection of projects that are aligned with the strategic goals and direction of the organization. The CEO must first and foremost lead the effort with passion and commitment constantly reinforcing his vision for the organization and the importance of Six Sigma in achieving financial and quality goals.


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